FAQ

Troubleshooting

I have installed Wuala, but cannot start it. Why?

This can have various reasons. Maybe you are behind a restrictive firewall that blocks all non-web traffic which is often the case in corporate networks. Under Windows XP, you must be logged in as administrator to run Wuala. Older Windows versions are not supported. On apple computers, you need OS X 10.4 (Tiger) or later.

It says that I use XY of storage, but I do not have any files stored!

Did you check your folder "Group Postings" under "My Files"? You might have some files stored there which you have posted to a group.

My files are blocked! Why?

If enough other users report your files as inappropriate, they will get blocked. This means that no one can access or download your files anymore. If you think they have been blocked accidentally, you may unblock your files again (right-click > unblock) in most cases. As the owner of the file, you will still be able to copy or move it. You will be able to access it again as soon as it is private (e.g. by copying it to a private folder or setting its folder to private again).

I cannot edit my files. Why?

In order to edit your files, you need to enable the file system integration. This can be found under Options > Tools > General (Win/Linux) or Wuala > Preferences > General (Mac).

Wuala crashed repeatedly on startup. What can I do?

If Wuala crashes repeatedly on startup, it might help to delete its local cache. In particular, you can delete the following folders in your Wuala folder:

• Programs*
• Data/Meta
• Data/Local2

Please be aware that all unconfirmed changes will be lost when doing so. By default the folders can be found in:

Windows XP:

%APPDATA%Wuala, e.g. C:Documents and SettingsLuziusApplication DataWuala

Windows Vista:

%APPDATA%Wuala, e.g. C:UsersLuziusAppDataLocalWuala

OS X:

UsersYOURNAMELibraryApplication SupportWuala

Linux:

~/wuala

My storage quota seems to be wrong!

You can check your quota by right-clicking on the under "My Files". Choose "Properties" and click on "Check". You will probably need to log in again.

It says: "Could not sign in to Wuala. Please make sure that your internet connection is working". What now?

There could be various reasons for this:

• Firewall
• Proxy
• Norton security suite or something similar
• Bad connection (e.g. Wlan)
• Only http connections are supported
• Connection is overloaded

Pourquoi le Finder sur Mac OS me montrer le mauvais montant de l'espace?

Actuellement, le viseur sera probablement vous montrer une mauvaise quantité de stockage dans la fenêtre d'information. C'est parce que le juge initialise le lecteur Wuala avant de vous connecter au client Wuala. A cet effet le chercheur ne peut pas évaluer le stockage correct. Même après la connexion, le Finder ne sera pas mise à jour le statut. Nous travaillons sur une solution à ce problème.